About The Project
Designed an AI chatbot that simplifies customer support with automated responses.
Role
UX/UI Designer
Screens
100+ screens
Tools used
Project Goal
Our main goals for this platform were to cut down response times by automating answers to common questions, improve customer satisfaction with quick and accurate replies, make it easy to integrate with WhatsApp and other messaging platforms, create a user-friendly interface for all businesses, and build a scalable platform that can grow with increasing user and inquiry demands.
A friend on your website who can answer your questions right away
UX & Research
Instead of conducting surveys or creating personas, we analysed similar platforms to identify their strengths and weaknesses, gaining insights into the most effective features and designs. Below is the user flow illustrating the user's step-by step path to accomplish tasks on the platform.
Color palette
A set of colors designed to look good and make the platform easy to use.
#6F3FBE
Primary color
#EEE8F7
Secondary color
#F2F3F4
Gray
#363942
Black
#098666
Success
#CC0000
Error
Dashboard
An intuitive overview featuring agents, tickets, conversations, response time, and sentiment analysis for efficient management.
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Chatbot elements
Essential tools for creating and customizing your chatbot, including user interactions, and design options.
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Bot flow and testing
Visualize and test the chatbot's conversational flow, ensuring smooth and accurate user interactions.
Other screens
View additional features/settings like agent inbox, bot training, and integrations and many more enhancing the overall functionality.
Agent Inbox
Bot training
Apps & Integrations
Widget customisation
Connecting messaging platforms
And more than 100+ screens are designed
UX/UI
connect.orufy.com
Web widget screens
All screens in one view, showcasing the seamless and intuitive design.
